IMPACT OF INFORMATION COMMUNICATION TECHNOLOGY (ICTS) IN THE PROVISION OF REFERENCE SERVICES IN THE ACADEMIC LIBRARIES IN NIGERIA: A STUDY OF COOU LIBRARY

Jovita Amarachi Ikeagwuani, Scholastica Ngozi Anoka, Kelechi Maryann Ugochukwu

Abstract


Reference service has traditionally played a crucial role in the delivery services especially in Academic libraries. The development of ICT has brought about a Revolution in the concept of Reference Services in Nigeria. This paper examined the Impact of ICT in the Provision of Reference Services in the Academic Libraries in Nigeria, and also examined the Present State of ICT facilities and its application in the provision of reference services in the libraries by the library staff both professionals and Para-professionals. Academic Libraries and Information centers plays a very important role as sources of valuable records, which helps to meet the information needs of the library users and society at large. A total population of twenty six (26) librarians comprising of professional and Para-professionals were used, the design used for the study was Survey, questionnaire was used as the instrument for data collection and for the analysis of data, raw figures were converted to percentages and tabulated. The study reveals that libraries provides ICT facilities such as computer, servers, UPS, internet to some an extent but some library staff do not always have interest in using them to provide the necessary reference services to the  library patrons. Suggestions have been given to make the service more beneficial by providing trainings and seminars to the library staff.


Keywords


Academic Library, Reference Services, Automation, ICT, Computer peripheral

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References


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