Babatunde Kayode Ayilegbe, Prof. Gabriel O. Alegbeleye, E. Madukoma (PhD)


Electronic health records use has gained global attention in achieving an improved service delivery in healthcare facilities. Thus, this study aims at investigating the influence of electronic health records (EHR) use on service delivery by health information management professionals in government teaching hospitals in Nigeria. Survey research design was used. Multistage random sampling method was utilized to select hospitals and 467 participants in the six geopolitical zones of Nigeria in this study. Descriptive and inferential statistics were used in the analysis of the data with Statistical Product and Service Solution (SPSS) version 22. Relevant literature including theories were reviewed. The study found that EHR use had a moderate, positive and significant influence on service delivery of HIM professionals in government teaching hospital in Nigeria. The study reiterated that to improve service delivery of HIM professionals, there is need for regular use of electronic health records with necessary supports from the management. The study further revealed that some factors can militate against effective service delivery, and strategies through which these can be ameliorated or prevented were highlighted and elucidated. The study recommended full computerization of patient health records, provision of alternative sources of power supply for continuous system usage, more budgetary allocation for system maintenance and training of HIM professionals on EHR use for the achievement of quality service delivery in healthcare facilities.


Service delivery, patients, healthcare facility, electronic health records, health information management professionals.

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