Mobisinuola Odole-Adeyemi, Samuel Oni


Organisations are made up of different people with different ideas, opinions, personalities and thought processes which makes conflict unavoidable. Conflict may have negative effect on the organisation if unresolved and if properly managed can be of benefit to the organisation. Specifically, the study aims at examining the causes and effect of organisational conflict in the Lagos State Ministry of Commerce, Industry and Cooperatives. The Cross-Sectional Survey Design was adopted for the study. Data was gathered using Primary (questionnaires) and Secondary (books, articles and Journals) source of data. Collected data were analysed using Regression and Thematic analysis. Findings of the study revealed the different causes of conflict in the ministry such as scarcity of resources, absence of a proper work code of conduct, goal differences, unnecessary bureaucratic process and most profoundly, poor communication. Organisational conflict causes a gap in the process flow, difficulty to work with co-workers, decrease in commitment to work and difficulty in focusing on the goals of the ministry. The study concludes that conflict has an adverse effect on organisational performance and that the possible way of handling conflict situation in an organisation is through constant dialogue. The study recommends that a set of consistent and constant standards by which the ministry communicates both internally and externally should be created; Conflict resolution trainings should be provided, and staff should be helped to develop positive working relationship through team bonding.


conflict, employee, Lagos State, Organisation

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