INFLUENCE OF INFORMATION FLOW AND EMPLOYEES’ JOB PERFORMANCE IN FEDERAL INLAND REVENUE SERVICE, LAGOS STATE, NIGERIA

Abstract

Employee job performance may be considered as behavior and outcomes that employees undertake to contribute their quota to the organizational goals. An organization like Federal Inland Revenue Service has attracted different forms of criticism in regards to their performance as it said that they have been unable to deliver the goals and objective it was created for.

Information flow has been identified as one of the solutions that can enhance the performance of any organization. Previous studies available to the researchers on the concept of Information flow were not carried out in Nigeria, which made the researchers to carry out this study to evaluate information flow and employee’s job performance in Federal Inland Revenue Service, Lagos State, Nigeria. This study used a survey design. A population of 630 was used for the study. A sample size of 245 was used using Taro Yamane’s formula. Purposive sampling technique was used to select six (6) departments while proportionate stratified sampling was used to select the number of respondents that questionnaire was administered to in each department. Data were analyzed using descriptive and inferential statistics. Investigating influence of information flow reveals that information flow has a positive and significant influence on employee job performance (β=0.226, p=0.05). The study concludes statistically that information flow has positive and significant influence on employee job performance in Federal Inland Revenue Service, Lagos State. It further recommends that culture of information flow should be maintained to help sustain the performance of the organization and its workforce.