P. O. Fagbohun, Adeolu Adebayo


Potable water is central to all human socio-economic activities. It forms the major component of the food intake; contributes immensely to maintain healthy living and safe environment for human habitation. Hence, adequate attention must be given to quantity and quality control in the provision. The main thrust of this study is to assess the satisfaction derived by the households from the use of the available water facilities and the devised coping mechanisms. Lagos Metropolis with its sixteen local governments was grouped into four, from where one local government was sampled from each. Twelve low-income wards were sampled from the selected four local governments, where 1,532 households were eventually sampled for data collection, through questionnaire and water facilities surveys. The study found that the level of accessibility to water facilities is not adequate to enable the households to have access to the adequate quantity of water for consumption and other domestic purposes. It was only 26.90% of the households that have access to piped borne water. The remaining 73.10% have access to well or borehole water. Due to these inadequacies, the households came up with such approaches, as alternative water facilities provision and procurement of water storage facilities. All the sampled households preferred drinking processed water, such as sachet and bottled water. Based on this, it is suggested that government should invest more on the piped borne water provision and improve on the quality, towards building households’ confidence on the consumption of the water. 


coping mechanisms, low-income, household, water satisfaction, water accessibility, water facilities.

Full Text:



Acey, C. (2008). Neighbourhood effects and household responses to water supply problems in Nigerian cities. The Journal for Trans disciplinary Research in Southern Africa 4(1): 123-156. www.scholar.google.com Accessed 10-02-2018.

Adelekan, I. O. (2009). Vulnerability of poor urban coastal communities to climate change in Lagos, Nigeria, Nigeria 5th Urban Research Symposium 2009 Department of Geography University of Ibadan, Ibadan, Nigeria: http://www.urs2009.net/docs/papers/Adelekan.pdf. Accessed: 3/4/14

Angelova, B. and Zekiri, J (2011) Measuring customer satisfaction with service quality using American customer satisfaction model. International Journal of Academic Research in Business and Social Sciences, 1(3), 232-258.

Centre for Study of Social Policy. (2007). Customer satisfaction: improving quality and access to services and supports in vulnerable neighbourhoods, Centre for Study of Social Policy, USA, February.

Fagbohun, P.O. (2018). Households’ accessibility to water facilities in the low-income areas of Lagos Metropolis. Submitted in a partial fulfilment of the award of PhD in Urban and Regional Planning, Postgraduate School, University of Lagos Nigeria, 2018

Gleick, P.H. and IWRAM. (1996). Basic water requirements for human activities: meeting basic needs, Water International 21(1996): 83-92.

Lagos State Government (2013). Lagos water sector policy, 2013. Lagos State Government, Ikeja

Marobhe, N. M. M. (2008). Water supply in Tanzania and performance of local plant materials in purification of turbid water. PhD Thesis Department of Land and Water Resources Engineering Royal Institute of Technology, Sweden.

Olajuyigbe, A. E, Rotewa, O.O and Adewumi, I. J. (2012). Water vending in Nigeria: a case study of FESTAC town. Lagos. Mediterranean Journal of Social Sciences 3 (1), 229-239.

Onda, K; Lo Buglio, J and Jamie, A. (2012). Global Access to Safe Water: Accounting for Water Quality and the Resulting Impact on MDG Progress. International journal of environmental research and public health, 9, 880-894 www.mdpi.com/journal/ijerph.Accessed on 29122016.

Williams, P. Sajid Khan, M. Ashill, N. J. and Naumann, N. (2011).Customer attitudes of stayers and defectors in services: are they different? Industrial Marketing Management, 40(Issue), 805­811.

World Health Organisation (2003). Domestic water quantity, service, level and health, WHO, Geneva, Switzerland.

World Health Organisation (2004).Guidelines for drinking-water quality. 3rd Edition (1) Recommendations. Geneva, WHO.

World Health Organisation (2011). Guidelines for drinking- water quality, 4th edition. Geneva, WHO.

World Health Organisation and United Nations Children’s Emergency Fund (2006). Meeting the MDG water and sanitation target: The urban and rural challenge of the decade. WHO, Geneva and UNICEF; New York.

World Urbanisation Prospects (2018).United Nations population estimates and projections of major agglomerations.population.un.org/. accessed May 23, 2021.

Zairi, M. (2000). Managing customer satisfaction: a best practice perspective. The TQM Magazine, 12 (6), 398­394.


  • There are currently no refbacks.





ISSN (Print): 2276-8645





Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.